Sara Waugh (case manager) was amazing to work with. She was always prompt getting back to us with any information we requested. I am glad we were assigned to her. If she didn’t know an answer, she made sure to find the answer, always asked if there was more she could do, and always respectful and courteous. I would promote/give her a bonus if I were you- you don’t want to lose a valuable team member like her! – S. Essley
